Edison Insurance Company Review 2021

All the Edison representatives I and my husband have spoken with have been helpful, clear in their communication, and persistent. When I filed a claim for Hurricane Michael the very first rep I spoke with was very calm, kind, and polite. Within a matter of 24 hours I had an adjuster follow-up with me immediately. I was able to schedule an appointment immediately and even had to leave Orlando (safety zone) in order to meet with the adjuster. The process took exactly the amount of time the adjuster said it would. In between waiting for our documents in the mail, I had another rep contact me and provide me very valuable information. When I went online I was able to clearly see that my supervising adjuster had changed. It wasn't an issue because I simply called my new supervising adjuster and she returned my phone call within 2 business days. I received an email that representatives would be in town at a high school gymnasium so I went and received excellent customer service from two representatives. They helped me by speaking to a rep from my loan company because the company was using a third party and the website seemed "scammy." They both took the time to explain the process, provided me guidance, answered my questions and even waited for my husband to show up and then answer all of his questions as well. We are both first time homeowners and we have heard horror stories from a lot of people insured by other companies. I am very thankful Edison has treated us fairly and highly rely on their service.