Security First Insurance Review 2021


Review written by:

My Adjuster Holly Franklin was absolutely AMAZING through the whole process. Very responsive and answered my many questions. Being out of state and having a major fire at the house was quite stressful but Holly eased my burdens and helped us work through the rebuild process with ease. Thanks so much Holly!Security First has sent me 2 small checks without any explanation. The first check came ,as their claims representative had just quit the company. It arrived with no explanation and the representative apparently closed my claim at the same time. The second check arrived after the next representative denied another string of legitimate parts of my claim. I recommend hiring an attorney early on in the process if Security First does not want to help you with your claim with in a fair manner.
Jeffrey S.
- Policy holder
This is our third claim since being insured with Security First and I must say by far our largest to date, Unfortunately we had a picture fall and broke the toilet water line, it totally ruined our floors with the only exception being our tile floor. So far I feel Security has treated us well with the only exception being that most of the floors were less than five years installed and the deprecation was 40%. Yet dealing with the adjuster Scott and Melisa have been very straight forward and helpful.
Irving W.
- Policy holder
Sept 14 - I am going thru the claim process for Irma now. I know it going to take alot of patient since they may be swamp. But as the process goes I will reevaluate my review. I have file the claim on Sept 12 and have no call back from adjuster yet. Since I am in the disaster county, I have also file a claim with FEMA. Right now 3 star.
Tim P.
- Policy holder

Carrier Overview

Privately-owned Security First Insurance Company says its leadership team comes from diverse backgrounds and brings a wealth of knowledge in insurance, technology, and other industries.

Its management team has a pivotal role in supporting Security First Insurance Company's commitment to being there for Floridians, storm after storm, year after year. 

The company offers several insurance products for homeowners and has a reinsurance program in place to ensure financial stability.

Customer Service Number: (877) 333-9992



  • Homeowners
  • Renters
  • Condominium
  • Dwelling fire owner-occupied
  • Dwelling fire landlord

How to Buy a Policy

Security First has partnerships with hundreds of insurance agencies throughout Florida. The company helps you to get in touch with an agent near you directly from its website. A phone number and address for a number of agents are provided after you enter your zip code.

If you'd prefer to stay online, Security First also offers an “instant quote” option. The tool asks you a series of questions before generating a quote. 

Get a quote from Security First here.


Discounts offered

According to its website, Security First offers several discounts based on features of the home and the age of the policyholder. 

Some of these discounts depend on the following:



  • Age of construction
  • Central Fire Alarm System
  • Policyholders who are aged 55 and older
  • Secured community
  • Roof Shape
  • Indoor sprinkler system
  • Wind resistant home features

How to make payments

Security First offers flexible payment options when you purchase a new policy or when your policy is up for renewal. These include semi-annual, quarterly and monthly payments.

To make a payment online, policyholders can log into their online customer portal, My Security First. You may also choose to pay over the phone by calling (877) 333-9992. Security First accepts Visa, Mastercard, and Discover. Credit cards are also acceptable methods of payment via the mobile app, Security First Mobile.


How to File a Claim

Security First offers three ways to file a claim. The first way is over the phone by calling (877) 581-4862. You may also file a claim online using the customer portal, My Security First. Further, you may file your claim using the Security First Mobile app, which allows you to upload photos of the damage.

Once you file a claim, Security First assigns your case to a third-party adjusting company. This company will send an adjuster to assess the damage to your home. In the event of a major disaster, claims are prioritized by the severity of the damage, Security First’s website states, so delays may occur.

After the assessment, the adjuster will then send a damage report to a claim examiner, who will review the report and create an estimate to repair the damage. This examiner will contact the filer by phone to discuss the estimate in detail, according to the company’s website.



  • Policy number
  • Date of loss
  • Loss description

Reinsurance program

According to its website, Security First’s protection program is enough to withstand a hurricane twenty times the cost of Hurricane Andrew.

“Our multiple event protection allows us to withstand another 2004 hurricane season with four storms and still continue to grow our business,” the website states.

For more information on Security First’s reinsurance program, visit here.

Career Opportunities

Security First says it is a data-driven technology and analytics company that specializes in protecting homes and personal property.  It has created a culture where innovative change happens. It's unique, inclusive, encouraging, and the foundation of the company's success. If mobile app technology, redefining the brand experience, and offering unparalleled customer service is something you want to be a part of, the company asks you join the team. Here are the latest job opportunities available at Security First Insurance.


How to Become an Agent 

To get appointed by Security First, interested agents are urged to contact the Agency Admin team at (877) 900-3974 or email. This service is available Monday to Friday from 8 a.m. to 5 p.m. and will seek to assist agents through the appointment process.

become an agent

We help you make the tough decisions

Subscribe to our newsletter for weekly content and news on everything Florida insurance

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.