Security First Insurance Review 2019

4.0

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My experience with Security First Insurance was the worst I have ever had to experience. I paid my premium promptly and expected Security First to handle my Hurricane Irma claim in a responsible and timely manner. My home is right across A1A from the beach so it took a beating from Hurricane Irma. The adjuster that was sent out to my house wreaked of alcohol and was from out of state. He had no knowledge of Florida which immediately lead to a poor job. My claim for the extensive damage to my house was initially denied. After lots of fighting with Security First Insurance I have made some advancement in my claim but it has been over a year and it is still not close to being resolved. They are still denying my claim for exterior painting of my house when 120 mile an hours winds tossed debris at it for days. It looks like the only way to resolve a claim with Security First Insurance is to get an attorney involved. I have contacted an attorney today so hopefully my claim may finally get some resolution. Security First has sent me 2 small checks without any explanation. The first check came ,as their claims representative had just quit the company. It arrived with no explanation and the representative apparently closed my claim at the same time. The second check arrived after the next representative denied another string of legitimate parts of my claim. I recommend hiring an attorney early on in the process if Security First does not want to help you with your claim with in a fair manner.
Todd S.
- Policy holder
No updates on roof repair from the hurricane's over a year ago and over 5,000 out of pocket just to keep the house from flooding. Awful, awful company that should get 0 stars. For amount of money you pay them, you'd think they would be more helpful. All the reviews about how long they take to get anything done are completely accurate. Avoid this company at all costs.
Painted B.
- Policy holder
Tim P.
- Policy holder

Carrier Overview

Privately-owned Security First Insurance Company says its leadership team comes from diverse backgrounds and brings a wealth of knowledge in insurance, technology, and other industries.

The company offers several insurance products for homeowners and has a reinsurance program in place to ensure financial stability.

Customer Service Number: 1-800-425-9113

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TYPES OF PRODUCTS OFFERED:

  • Homeowners
  • Renters
  • Condominium
  • Dwelling fire owner-occupied
  • Dwelling fire landlord

How to Buy a Policy

Security First has partnerships with hundreds of insurance agencies throughout Florida. The company helps you to get in touch with an agent near you directly from its website. A phone number and address for a number of agents are provided after you enter your zip code.

If you'd prefer to stay online, Security First also offers an “instant quote” option. The tool asks you a series of questions before generating a quote. 

Get a quote from Security First here.

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Discounts offered

According to its website, Security First offers several discounts based on features of the home and the age of the policyholder. 

Some of these discounts depend on the following:

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TYPES OF DISCOUNTS

  • Age of construction
  • Central Fire Alarm System
  • Policyholders who are aged 55 and older
  • Secured community
  • Roof Shape
  • Indoor sprinkler system
  • Wind resistant home features

How to make payments

Security First offers flexible payment options when you purchase a new policy or when your policy is up for renewal. These include semi-annual, quarterly and monthly payments.

To make a payment online, policyholders can log into their online customer portal, My Security First. You may also choose to pay over the phone by calling (877) 333-9992. Security First accepts Visa, Mastercard, and Discover. Credit cards are also acceptable methods of payment via the mobile app, Security First Mobile.

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How to File a Claim

Security First offers three ways to file a claim. The first way is over the phone by calling (877) 581-4862. You may also file a claim online using the customer portal, My Security First. Further, you may file your claim using the Security First Mobile app, which allows you to upload photos of the damage.

Once you file a claim, Security First assigns your case to a third-party adjusting company. This company will send an adjuster to assess the damage to your home. In the event of a major disaster, claims are prioritized by the severity of the damage, Security First’s website states, so delays may occur.

After the assessment, the adjuster will then send a damage report to a claim examiner, who will review the report and create an estimate to repair the damage. This examiner will contact the filer by phone to discuss the estimate in detail, according to the company’s website.

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INFORMATION YOU NEED ON HAND:

  • Policy number
  • Date of loss
  • Loss description

Reinsurance program

According to its website, Security First’s protection program is enough to withstand a hurricane twenty times the cost of Hurricane Andrew.

“Our multiple event protection allows us to withstand another 2004 hurricane season with four storms and still continue to grow our business,” the website states.

For more information on Security First’s reinsurance program, visit here.

Career Opportunities

Security First says it is a data-driven technology and analytics company that specializes in protecting homes and personal property.  It has created a culture where innovative change happens. It's unique, inclusive, encouraging, and the foundation of the company's success. If mobile app technology, redefining the brand experience, and offering unparalleled customer service is something you want to be a part of, the company asks you join the team. Here are the latest job opportunities available at Security First Insurance.

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How to Become an Agent 

To get appointed by Security First, interested agents are urged to contact the Agency Admin team at (877) 900-3974 or email. This service is available Monday to Friday from 8 a.m. to 5 p.m. and will seek to assist agents through the appointment process.

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